{"id":141,"date":"2021-06-03T14:00:09","date_gmt":"2021-06-03T19:00:09","guid":{"rendered":"https:\/\/www.diningrd.com\/blog\/?p=141"},"modified":"2023-05-12T14:01:45","modified_gmt":"2023-05-12T19:01:45","slug":"making-the-right-hire-for-your-foodservice-operation","status":"publish","type":"post","link":"https:\/\/www.diningrd.com\/blog\/making-the-right-hire-for-your-foodservice-operation\/","title":{"rendered":"Making the Right Hire for Your Foodservice Operation"},"content":{"rendered":"\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"270\" src=\"https:\/\/www.diningrd.com\/blog\/wp-content\/uploads\/2023\/05\/Making-the-Right-Hire.jpg\" alt=\"\" class=\"wp-image-143\" srcset=\"https:\/\/www.diningrd.com\/blog\/wp-content\/uploads\/2023\/05\/Making-the-Right-Hire.jpg 480w, https:\/\/www.diningrd.com\/blog\/wp-content\/uploads\/2023\/05\/Making-the-Right-Hire-300x169.jpg 300w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n\n\n\n<p>People are the greatest asset to an organization, and perhaps that is no more true than in the world of foodservice operations for long-term care facilities. Residents deserve to have their every want and need catered to by your staff, whether it\u2019s you as the foodservice manager or your greeters, servers, cooks, and other wait staff. These are people the residents will interact and develop trusting relationships with every day, so making the right hire is critical. At DiningRD, it\u2019s important to us that we offer as much advice as possible for every aspect of your foodservice operation. And that includes the hiring process!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What hiring criteria you \u201cshould\u201d be focused on<\/h2>\n\n\n\n<p>When trying to make the right hire, it\u2019d be nice if the person who\u2019s applying has foodservice experience in a healthcare setting. But it\u2019s not a must-have. The reality is that you can train someone to grow into their position. What you can\u2019t teach them are the minimum standards that make a great employee such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer service skills<\/li>\n\n\n\n<li>Willingness to learn new things<\/li>\n\n\n\n<li>Dependability and self-motivation<\/li>\n\n\n\n<li>Team-oriented attitude<\/li>\n<\/ul>\n\n\n\n<p>Focusing on the real \u201cmust-haves\u201d helps you know exactly what your ideal candidate looks like before you meet them. You will also avoid costly hiring mistakes and pick up on red flags.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Red flags can include any of the following:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Showing up late to the interview<\/li>\n\n\n\n<li>Unprofessional appearance<\/li>\n\n\n\n<li>Negativity in their responses or attitude<\/li>\n\n\n\n<li>Inability to follow directions<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Conducting the interview \u2014 Structured vs. Unstructured<\/h2>\n\n\n\n<p><strong>Structured interviews <\/strong>are those in which you prepare predetermined questions. Some are basic, such as, \u201cCan you work nights and weekends?\u201d or \u201cwhat makes you interested in this position?\u201d Others are more situational or behavioral, where the candidate must craft their response to your made-up scenario and share real experiences. Asking these questions allows you to compare job candidates and reduce biased opinions for each candidate. For example:<\/p>\n\n\n\n<p><em>\u201cTell me about a time you went above and beyond for work?\u201d<\/em><\/p>\n\n\n\n<p><em>\u201cDescribe a situation where you saw a problem and took steps to fix it?\u201d<\/em><\/p>\n\n\n\n<p><em>\u201cTell me about a situation when your job went through big changes. How did you adjust?\u201d<\/em><\/p>\n\n\n\n<p><strong>Additional questions you can ask during structured interviews include:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>What is the easiest part of being a server? What\u2019s the most difficult?<\/li>\n\n\n\n<li>How many customers or tables are you used to or able to serve at one time?<\/li>\n\n\n\n<li>What would you say if a guest asked you a question that you didn\u2019t have an answer to?<\/li>\n\n\n\n<li>How do you handle a fast-paced working environment?<\/li>\n\n\n\n<li>What does the word hospitality mean to you?<\/li>\n\n\n\n<li>If you were interviewing someone for this position, what traits would you look for?<\/li>\n<\/ol>\n\n\n\n<p>Meanwhile, <strong>unstructured interviews<\/strong> are improvised. There isn\u2019t a predetermined list of questions. Instead, you\u2019re free-styling as you go and throwing in relevant questions based on responses to each question. With unstructured interviews, there is the likelihood that you open yourself up to potential mistakes. This can include everything from overlooking red flags to making a rushed hire. Additional mistakes can include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Asking too many closed questions (yes or no)<\/li>\n\n\n\n<li>Sugarcoating the job<\/li>\n\n\n\n<li>Hiring someone with an unimpressive resume<\/li>\n\n\n\n<li>Ignoring previous hiring mistakes that led to unnecessary turnover<\/li>\n<\/ul>\n\n\n\n<p><strong>If you want to make the right hire, PLAN IN ADVANCE<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose a private environment that is free from interruption.<\/li>\n\n\n\n<li>Set a beginning time and stick to it.<\/li>\n\n\n\n<li>Read over the application form before the interview.<\/li>\n\n\n\n<li>Come up with questions beforehand.<\/li>\n\n\n\n<li>Provide enough time to have all questions answered.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">A successful dining operation starts by making the right hire<\/h2>\n\n\n\n<p><strong>For hiring foodservice managers \u2014 <\/strong>Evaluate problem-solving skills and even issue an aptitude test for basic kitchen management, sanitation skills, etc.<\/p>\n\n\n\n<p><strong>For hiring cooks \u2014 <\/strong>Focus on their length of previous employment and how long they\u2019ve been cooking. Is there stability in their work history? Also, evaluate the type of previous experience they have (scratch cooking vs. prepared foods).<\/p>\n\n\n\n<p><strong>For hiring serving staff \u2014 <\/strong>Focus on their personality and ability to take on detail-oriented work.<\/p>\n\n\n\n<p>Achieving the perfect dining experience is a delicate balancing act that requires you to look at everything \u2014 including who you will hire next. And we are here to help you get there!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>People are the greatest asset to an organization, and perhaps that is no more true than in the world of foodservice operations for long-term care facilities. Residents deserve to have their every want and need catered to by your staff, whether it\u2019s you as the foodservice manager or your greeters, servers, cooks, and other wait [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-141","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.diningrd.com\/blog\/wp-json\/wp\/v2\/posts\/141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.diningrd.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.diningrd.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.diningrd.com\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.diningrd.com\/blog\/wp-json\/wp\/v2\/comments?post=141"}],"version-history":[{"count":2,"href":"https:\/\/www.diningrd.com\/blog\/wp-json\/wp\/v2\/posts\/141\/revisions"}],"predecessor-version":[{"id":145,"href":"https:\/\/www.diningrd.com\/blog\/wp-json\/wp\/v2\/posts\/141\/revisions\/145"}],"wp:attachment":[{"href":"https:\/\/www.diningrd.com\/blog\/wp-json\/wp\/v2\/media?parent=141"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.diningrd.com\/blog\/wp-json\/wp\/v2\/categories?post=141"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.diningrd.com\/blog\/wp-json\/wp\/v2\/tags?post=141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}